786wan Privacy Policy

01 Introduction

Welcome to 786wan. This Privacy Policy describes how 786wan ("786wan", "we", "us", "our") collects, uses, stores and protects the personal information of members and visitors ("you", "your") who use the 786wan website and mobile application.

We take your privacy seriously. Whether you are registering a new account, making a PKR deposit via JazzCash or Easypaisa, placing a cricket bet during a PSL match or checking your VIP cashback balance, your personal information is handled with care at every step. This policy tells you exactly what we do with that information and what choices you have.

By registering a 786wan account or continuing to use the platform after this policy has been published, you acknowledge that you have read and understood its contents. If you do not agree with any part of this policy, please stop using the platform and contact our support team to discuss your options.

02 Data We Collect

786wan collects personal information that falls into the following categories:

Account & Identity Information

• Full name as it appears on your CNIC or passport
• Date of birth (used to verify that you are 18 or older)
• Email address and mobile phone number
• Username and encrypted account password
• Identity verification documents when requested (e.g. CNIC scan, selfie with document)

Financial & Transaction Information

• PKR deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g. JazzCash mobile number, Easypaisa account reference, bank account name) — we do not store full card numbers or wallet PINs
• Transaction reference numbers provided by payment networks
• Bonus credits, VIP points balances and cashback records

Gaming & Betting Activity

• Bet history, including markets selected, stakes, odds and outcomes
• Slots and fish game session data, including session duration, bet sizes and win/loss totals
• Responsible gaming settings you have applied to your account

Technical & Device Information

• IP address and approximate geolocation derived from it
• Device type, operating system and browser version
• Session timestamps and platform access logs
• Cookie identifiers and analytics event data (see Section 8 for details)

Communications

• Support chat transcripts and email correspondence you send to our team
• Your marketing communication preferences

03 How We Collect Your Data

786wan collects your information through the following means:

• Direct submission: When you register an account, complete identity verification, make a deposit, contact support or update your profile settings, you provide information directly to us.
• Automated collection: When you visit the 786wan website or use the app, our servers automatically record technical information such as your IP address, device details and page navigation patterns.
• Payment processors: When you deposit or withdraw PKR via JazzCash, Easypaisa, Raast or bank transfer, our payment processing partners share transaction confirmation data with us so we can credit or debit your 786wan wallet correctly.
• Third-party game providers: When you play slots or fish games provided by our partner studios, those providers may share session data with 786wan for the purposes of account reconciliation, dispute resolution and responsible gaming monitoring.
• Identity verification services: If you are required to verify your identity, we may use a third-party verification service that processes your submitted documents. We receive only the outcome of the verification check and a reference number — not a copy of your documents stored by that service.

04 Why We Use Your Data

The table below explains the specific purposes for which 786wan uses your personal data:

We do not use your personal data for automated decision-making that produces significant legal effects without human review.

05 Legal Basis for Processing

786wan processes your personal data on the following legal bases:

• Contractual necessity: Most of our data processing — account management, payment processing, bet settlement, VIP rewards — is necessary to fulfil the contract you enter into with 786wan when you register an account.
• Legitimate interests: Fraud prevention, security monitoring and platform improvement are carried out on the basis of 786wan's legitimate interests in operating a safe and functional gaming platform. These activities are always balanced against your privacy rights.
• Legal obligation: Identity verification and transaction record-keeping are carried out in part to comply with applicable legal requirements.
• Consent: Optional data uses — such as sending you promotional emails about new slot releases, PSL betting markets or VIP promotions — are carried out only with your explicit consent. You can withdraw consent at any time by updating your communication preferences in your account settings or by contacting support.

06 Sharing Your Data

786wan does not sell your personal data. We share it only in the following limited circumstances and only to the extent necessary:

• Payment partners: JazzCash, Easypaisa, Raast and bank transfer providers receive the minimum information needed to process your PKR transactions — typically your account reference and transaction amount.
• Game providers: Third-party slot and fish game studios receive a session token and stake/outcome data for reconciliation purposes. They do not receive your name, contact details or payment information.
• Identity verification services: If you are required to verify your identity, your submitted documents are shared with our verification partner for processing. This partner is contractually bound to use the data only for the verification check and to delete documents after processing.
• Fraud prevention and security services: Certain technical data such as IP addresses and device fingerprints may be shared with fraud detection services to protect the platform and all its members.
• Legal and regulatory requirements: We may disclose personal data when required to do so by a valid legal process, court order or other binding legal obligation. We will always assess such requests carefully and share only what is legally required.
• Business transfers: In the unlikely event of a merger, acquisition or sale of 786wan's business assets, member data may be transferred as part of that transaction. If this occurs, we will notify affected members in advance.

07 Payments & Financial Data Security

The security of your PKR transactions is a top priority at 786wan. Here is how we protect your financial data:

• All payment data is transmitted over TLS-encrypted connections. This applies to deposits via JazzCash, Easypaisa, Raast and bank transfer, as well as to withdrawal requests.
• 786wan does not store full payment card numbers, CVV codes or mobile wallet PINs. Payment tokenisation is used wherever the payment method supports it.
• Your withdrawal can only be processed to a payment account in your own name. This requirement protects you against unauthorised withdrawals and protects the broader payment ecosystem.
• Our fraud detection systems monitor transaction patterns continuously. If an unusual pattern is detected on your account, we may temporarily hold a transaction and contact you to confirm it before proceeding.
• All financial records are retained for the period required by applicable law and then securely destroyed.

08 Cookies & Tracking Technologies

786wan uses a small number of cookies and similar technologies to keep the platform working correctly and to understand how members use it. Here is what we use and why:

• Session cookies: These are essential for keeping you logged in during your 786wan session. They are deleted automatically when you close your browser or log out.
• Preference cookies: These remember settings you have chosen — such as your preferred language or display settings — so you do not have to set them again on each visit.
• Analytics cookies: We use anonymised analytics to understand aggregate platform usage — which pages are most visited, where members encounter problems, how the app is used on different devices. This data does not identify you personally and is used only to improve the platform.

786wan does not use third-party advertising cookies, tracking pixels or any technology designed to follow you across other websites after you leave the 786wan platform.

You can control cookies through your browser settings. Disabling essential session cookies will prevent you from logging in to your account. Disabling analytics cookies will not affect your ability to use the platform.

09 Data Retention

786wan retains your personal data for as long as is necessary to fulfil the purposes described in this policy, subject to the following guidelines:

• Active accounts: Personal data is retained for the duration of your account's active status plus a reasonable period after closure to handle any outstanding queries, disputes or obligations.
• Financial transaction records: PKR deposit, withdrawal and bet records are retained for a minimum of five years from the date of the transaction to satisfy record-keeping obligations.
• Identity verification documents: Documents submitted for identity verification are retained for the period required by applicable law and then securely destroyed. Our identity verification partner is required to delete documents from their systems within 30 days of the verification check being completed.
• Support correspondence: Live chat transcripts and email correspondence are retained for 24 months and then deleted, unless they are required for an ongoing dispute or legal matter.
• Analytics data: Anonymised analytics data does not have a fixed retention limit as it does not contain personal identifiers. Identifiable analytics events are aggregated and anonymised within 90 days of collection.
• Dormant accounts: If your account has had no activity for 12 consecutive months, we will contact you before taking any action regarding your data. Following notice, dormant account data may be anonymised where there is no legal reason to retain it in identifiable form.

10 Your Privacy Rights

As a 786wan member, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected] with "Privacy Request" in the subject line.

• Right of access: You can request a copy of the personal data 786wan holds about you. We will provide this within a reasonable time frame, typically within 30 days of your request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. You can update basic account details such as your email address and phone number directly through your account settings.
• Right to erasure: You can ask 786wan to delete your personal data. We will fulfil erasure requests to the fullest extent possible, subject to any legal obligations that require us to retain certain records (such as financial transaction data).
• Right to restrict processing: In certain circumstances, you can ask us to pause the processing of your data while a concern is investigated — for example, if you have contested the accuracy of data we hold.
• Right to data portability: You can request a copy of the personal data you have provided to us in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional emails — you can withdraw that consent at any time by updating your preferences in account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interests. We will review your objection and, where it is upheld, cease or restrict the relevant processing.

11 Children's Privacy

786wan's platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a core part of our registration process, and any account found to belong to a person under 18 will be closed immediately and any funds held in the account returned to the depositing payment method after verification.

If you believe that a person under 18 has registered a 786wan account, please contact our support team immediately. We take underage access very seriously and will investigate and act on all such reports promptly.

Parents and guardians concerned about underage access to online gaming platforms are encouraged to use parental control software alongside 786wan's own responsible gaming tools. More information is available on our Responsible Gaming page.

12 Updates to This Privacy Policy

786wan may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable legal requirements. When we make updates, we will:

• Update the "Last updated" date at the top of this page.
• For material changes — such as a new category of data being collected, a new sharing arrangement with a third party, or a change to your rights — notify existing members by email or in-app notification before the change takes effect.
• For minor clarifications or corrections that do not affect how data is practically used, publish the updated policy without a separate notification.

We recommend bookmarking this page and reviewing it periodically, particularly if you are about to make a significant deposit or share additional personal information with 786wan. Continued use of the platform after updated terms are published constitutes your acceptance of the revised policy.

13 Contact Us & Privacy Complaints

If you have a question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how 786wan has handled your personal information, please get in touch:

• Live Chat: Available 24 hours a day through the 786wan website and mobile app. For privacy matters, simply tell the agent you have a privacy query and they will escalate it appropriately.
• Email: [email protected] — use the subject line "Privacy Request" for data access, correction or deletion requests, or "Privacy Concern" for complaints.

We aim to resolve all privacy concerns fairly and promptly. If you submit a formal complaint and are not satisfied with our response, you have the right to escalate the matter through the relevant data protection channels available to you.

For questions about our Terms and Conditions or our approach to Responsible Gaming, please visit those dedicated pages or contact support via live chat.